Testimonials

Very clean office, the ladies that work there are very helpful.. and the Dr is very caring to help me and I will say this.. He help me alot on my hand that was hurting so bad and now its better and I'm thankful for him

A man is courteous, caring, and spent time with me would recommend him to anyone

Great love my Dr.

Very patient and took time to explain his course of action to treat my problem(s). Very nice staff

Ella escucha Tus preguntas y te los contesta

Dr. Jonathan Liu is Awesome. Staff is Awesome

Dr. Tan is an excellent doctor, he did my hip replacement. He is very concerned about his patient after surgery. He called me several times to check on me to see how I was doing.

Friendly people very informative and fast service

I had a great experience for my first visit with Dr. Melissa Gerard. The staff was very friendly and professional. There was very little wait time before I was seen by the doctor. I highly recommend their services for anyone who seeks friendly and professional health care service.

Excellent

Fast and friendly

Excellent care, friendly and professional.

Well everything was going to get a shoulder replacement but right be4 my next appt I got a fone call that they could no longer need of service to me I had to find another one

The staff was friendly but the phone system needs some updating

Exceptional staff and Doctors

Very good service

Doctor is nice

Very good I couldn’t move my middle fingers now they function again

Very busy practice but worth the wait. Dr. Tien is very personable and kind. He worked with me to come up with the best solution for my care. Amalia and Frances are very thorough and caring too! Great orthopedic office, thanks so much!

they are great and care about your well being and want to help you get better would recommend them to anyone who wants or needs help with their health problems

Super profesionales

She’s has proven to me kind, caring, took her time and wonderful experience

Great

Exelent doctor

Yesterday, I was in and out !! Dr. took the time to answer my questions !

Very good experience

Dr Van Eck took her time and paid attention to what I said and why I pointed to where my pain was and today is the first day I'm at work without any pain in my leg after 2 years I'm glad I was referred to her.

Doctor Van Eck wasabi very informative and took the time to show me how to do the exercises, when I Asked a question She answered it too where I understood it

Very nice people and they treated us very good

It was great. Professional and no long wait times.

I was in and out quick. They were super friendly and helpful! The service was awesome!

Very satisfied

Excellent

Is my first time and was a good service

I Love my Doctor always trys to help my Needs and is very responsible, knows what is best for me

Great experience

Friendly environment! This visit involved a very present technician who seemed to be interested in my situation, even questioning me as to was there anything needed that was not being done or has not happened.

Great dr. Gave me all information that I needed

Love the staff and Dr.Tan . They have been very attentive to all my questions .

He’s a good dr

Jessica is very professional, but yet has a warm, likable personality. She is an asset to your clinic! Diane Frasier

The doctor was knowledgeable and explained my options in great detail. She checked for understanding and she even drew me a picture of my knee to understand what she planned to do during surgery. The staff was helpful and let me know that there would be a long wait. During my wait they checked in on me and let me know they had not forgotten about me.

Very busy day. For sitting over 90 minutes in the waiting room, I wish my doctors appointment was more than 5 minutes long.

Awesome, Very caring for their patient ❤️

I had right hip Arthroplasty 4 days ago and very pleased with the process. The joint pain is gone and I can't wait to get to get the other side done and be able to walk again pain free. Dr Tan and his team are great. Very professional, pleasant and knowledgeable. In my opinion Dr Tan rocks

Satisfied with service.

Wait too long in waiting room

Melissa Gerardo takes care of my every need for my hands .

Dr.Frances is great!! She shows alot of concern for my well being.

My first visit was explained to me thoroughly the pain I was suffering. I was given an injection. My second visit was brief and nothing was done except to follow up if I have the same pain. Only the waiting time that I have concerns.

Take to long in waiting room to be called back. just to be seen for only 5 mins. Dr was very friendly and nice though

The whole staff was very friendly and helpful. Good experience.

Fast friendly service

Francis was an excellent provider. She was clear and concise, and explained my diagnosis as well as the treatments and tests it were needed. I found her to be very pleasant and knowledgeable. I would recommend her highly.

It’s always a short wait, and everyone is nice and friendly. And, I always feel like I have a say in any decisions.

Very good

Being seen at this office for the first time, they were awesome! I was seen fast and everyone at this office was very nice.

Quick and efficient

Organized, informative, efficient. Frances and staff were pleasant and personable. Thanks!

Friendly. On time. Knowledgeable

Friendly,professional,clean environment extremely knowledgeable

I know Mondays are usually pretty busy. My appointment was at 9:15 and I was not seen until almost 10:15. The wait time was still pretty long.

Dr Tan took the time to listen to what I had to say. He then clearly explained what I needed to accomplish before he was ready to perform surgery. The follow-up appointment - to ascertain my progress - was set immediately. It was a great combination of respect for patient, efficiency and competence. Would totally recommend.

It was really good except the waiting time, I waited almost 2 hrs before I was seen !!! Staff was very friendly, and helpful!! Need to figure out a better schedule!!

Long wait seats very uncomfortable. Dr was very good in explaining the problem.

Dr Tan is very knowledgeable and polite and answers your questions. I highly recommend him for anyone experiencing hip and knee problems.

Very helpful

He is very personal and caring.

Staff and Frances are very friendly. I would recommend this orthopedic to anyone who has hand problems.

Excelente service

Short wait and pleasant talk with Dr. Tan

Muy bien

Very well pleased! His expertise is very helpful and he takes time to answer questions and give advice.

Too many people were in the waiting room waiting to be seen. I was taken back to the exam room approximately 2 hours after my scheduled appointment. This is unacceptable.

I’m really happy with all the treatment I ve beings Erving from Doctors Timothy , I want to say thank you to him, the only issue I had was on Visalia office that I rescheduled an appointment tha one I had 10/6/22 to 10/9/22 and I recibe the confirmation and the 9th the receptionist didn’t let me see the doctor she rescheduled again over a month later so I’ve on pain for more than a month, I made a coment to Timothy and he couldn’t understood, why, that’s the only complaint I have.

Great

Very caring an professional

The office staff as well as the medical assistants treat me great they are very helpful and efficient as well as efficient. I have been treated by Dr. Livermore as well as Dr. Tan. They both listen as well as explain. My medical treatment that I have received have been excellent. I do recommend this group to my friends and family.

Son uno de los mejores, en todos los aspectos gracias

She is pleasant, efficient and very good at giving injections.

Frances has been a wonderful provider she communicated with me and guides me step by step for my follow up visits I always know what to expect very nice and polite

Nurses and doctors are very respectful and excellent

Friendly and quick service

Excellent service,they were very busy but worked me in and were very professional and courteous

Very easy to talk to, dr explained in detail I was very happy with her

Went very well. Melissa was very nice.

Dr was caring and an excellent dr.

The doctor was very nice and always reassured my recovery making me feel at peace.

Always received with professional treatment. Dr. Melissa takes the time explain in detail so as to fully understand. Thanks to all the staff for the polite and professional attention.

This was my first visit here. Everything was good except for the two hour wait to be seen! I hope that isn't the norm for this practice. Melissa, NP, was friendly, patient, and knowledgeable. Office staff and assistants were friendly as well.

I felt good what you told me

Good caring practitioners!

Melissa is amazing she is a very knowledgeable and empathetic Nurse practitioner she has the greatest attitude always a pleasure being treated by her.

Ok but never see the doctor

Nice

Everyone is so kind and helpful

Dr. Hendy did more for me then any other Dr. I’ve seeing for my car injury! Great doctor hate to see him leave!

Doctors are great, staff is rood and unhelpful

Quick services

The staff is great but when you have to wait an hour and 15 minutes to see the doctor is unacceptable. My time is important too. They need to get a time management team to work out the problem.

Very Nice and thorough exam explains things to where I can understand

I made an appointment 3 months ago in Visalia. Arrived at 0745. Front desk said I didn't have an appointment there that it had been moved to Porterville. I was never advised of that change. Front desk said it wasn't her fault but mine. Said she would call and advise Pville that I would be in there later that day. She didn't make the call. Very rude. The Pville staff and Dr Tan are a great and I recommend the to anyone.

Very professional & informative

Dr. Tan Is very nice , he explain what he is doing and what needs to be done.

So far from the start great care

First time visit with Dr. Henry and I really liked him. He is thorough and concerned.

Best ever

Very helpful and all staff members polite and knowledgeable.

The doctor was great waiting room was too crowded

Dr Liu is a person who cares for the needs of his patients. He takes the time to answer my questions.

Dr. Lou is absolutely wonderful and so his staff. Big difference from the very first time. (Did not see Dr. Lou at that time) but definitely I loved Doctor Lou.

Dr Van Eck is extremely knowledgeable and informative! She gave me some great advice about how to avoid future flexibility issues.

Good information and very thorough

Dr. Tan was very knowledgeable about my knees situation and gave me an injection for the pain and movement. I really appreciate his kindness. All in all I give doctor and his assistance a 10 out of 10. By the way Great ambiance in the office

I’m a tough patient and have been through a lot of procedures. Dr. Liu is pleasant, has a plan of action, and I feel he will make a difference for my hand and arm. Staff are professional and say hello.

Everyone was so pleasant and helpful. Dr.Tan was awesome I felt so comfortable and confident with him and to be real that something I don’t find very much of in Visalia. You have a great team thank you!!!

It great they help you to relax feel relaxed before surgery

Good experience Dr. Tan helpped alot

Professional Dr. Very nice

From the moment you enter to the office, the treatment is excellent. The doctor is very friendly and attends very well, he does not make you wait for anything.

It was time for my annual follow up appointment. I knew that my osteoarthritis and nerve damage in my hands and neck had progressed. Dr. Liu listened to my concerns, answered my questions, and explained what actions we could take in the next year. He was professional, kind and compassionate. A great doctor.

It was great and very professional

Well it always been great Dr Liu tell you what going on no beating around the bush

Would like to know more about him and the reason why Dr Livermore left. I feel he discuss es more information to the patient but, does everything to fast.

Great doctor

Good one

Very good

Great staff Dr. Liu is very knowledgeable

Friendly staff. Dr Timothy genuinely cares about his patients

Friendly helpful clean

Dr is very busy, but not waiting too long to be seen. Staff is very pleasant and try to keep pt flow moving as quickly as possible.

I luv Dr Liu. I will Miss Frances your Nurse Practitioner. Only problem I have is my appointment was at 11 and I didn’t see the doctor till 12:20. There were other patients upset about the long wait.

Vuen servicio Mui amables

They really care about your health

Waiting time is very fast! All staff is very nice. My Doctor is very knowledgable and very friendly.

Good

Waiting in waiting room for over an hour to see the dr. When seen by dr., he seemed rushed.

Dr Hendy was both personable & professional. He did an excellent job of explaining the diagnosis.

Dr. Hendy is a very nice man that cares about his patients

Very polite and nice

I always feel good the girls at the front desk a very nice and always take everything down probably call me for my appointments and there’s just nothing but I can say about it it’s all good

Too long of a wait

I satisfied

Had a great visit with Dr Hendy. He was very knowledgeable and I left the appointment feeling very reassured I had the right surgeon to take care of my surgery.

Very pleasant/thank you

I had carpal tunnel surgery on both hands & knee injections I had Fast treatment always was seen within an hr or less

Dr. TAN was quick and.to the point in response to my medical needs. Most polite, and seemed very caring in finding a solution to my medical needs.

Good experience in everybody's friendly

The staff is very efficient and professional. Dr. Tan is great.

Dr . Was very nice

Wonderful very prompt & Polite

Excellent doctor. Made me feel very comfortable.

I really like the staff ad dr . Very nice!

Fast an down to the point

Good experience

Dr. Tan and his staff were friendly Courteous and it took no time to be seen. I would definitely recommend him. Oh and by the way my knee is 100% better today. Thank you Dr. Tan

The staff was very courteous. Dr Hendy was ver nice and seemed very knowledgeable regarding my case. The only negative I have is if you have an aquarium in your office you need to make sure it is kept clean. The first time I came in it was clean, this time it was full of algae and disgusting. It definitely needed to be cleaned.

Great service. Highly recommended.

The staff and doctor were very pleasant and welcoming. Very pleased with the experience.

Friendly, efficient, knowledgeable, precise, and absolutely happy to have him as my new orthopedist

Doctor Tan goes above and beyond for his patients. I had an emergency and Dr Tan called me himself to see what I needed and saw me the same day I called him.

Dr Tan very good dr very polite. The staff are always well mannered and wait time has always been under 15 minute

Excelente

Si

I was good.

Well educated Dr. describe the situation and collaborated with my own lifestyle

Dr Hendey is caring and knowledgeable. My complaint is the long wait.

Very good

Courteous, fast service

Excellent job repairing my wrist! Staff is awesome!!

Doctor was great. Wait time was terrible. Waited 1hour 15 minutes to be seen.

Thank you.

Dr Liu is great

Everyone is great. The reason why 2 stars is lost is because it is very difficult to get a hold of people by phone. Also, some of the staff should better educated on things. I had to call my insurance company and they had to talk to the staff to let them know that I did not need a referral from a primary care provider due to my type of insurance. Also, they were suppose to fax papers to my doctor but never did. When I called to follow up on it they had no recollection of needing to fax it.

Dr. Tan has a great personality and explains in detail what to expect.

Great experience but, the wait is way too long.

Dr.Lou is WONDERFUL BEST THERE IS HANDS Down but the wait time to c him is RIDICULOUS 3hrs u book an appt for 10 am u don’t get seen until1pm kinda bad when u need to eat because ur diabetic not good but all in all he’s good

My doctor Dr Liu is very caring and attend well his patients and staffs were friendly and accommodating. Keep it up!

hes a great doctor who really cares about his patients

Today was excellent, however, in the past I waited for 2 hrs to be called. Very frustrating.

Dr Liu was fineZ he listened. I was NOT impressed on the process to make an appt is my only complaint (it took 11 calls) and still to this day no one has ever called back. Poor communication but once I was there everyone was great!

Friendly and trusting

Nice man

Dr. and staff very professional

Professional, staff is friendly, but wait time to exam room was about 50 min.

Aside the hour wait it was a very good appointment.very professional n helpful.

Very confident my worries will be explained and together come ti a treatment options TG

Dr Tan is the most caring and competent surgeon I have ever dealt with.

Super fast and super nice. Surgeon get stuff done and I really appreciate him.

Short wait for appointment , great reminders ahead of appt. Staff personable and efficient. Dr.Tan is friendly and professional.

Staff was very friendly

Too many patients seem like they double book appts. Long wait to be seen.

Very professional and caring

Excellent service

Good doctor also friendly

Very knowledgeable

Dr. Hendy was kind and accurately diagnosed and treated my elbow injury! I would highly recommend him!

Doctors & Staff are professional, caring understanding, through.

Wait 1.5 hrs to see the provider. This is my third visit to this clinic, since the first time i explained and describe my symptoms, and history. The nurse practitioners was gentle but unfortunately just prolonged my suffering. I expected seeing the Doctor sooner.

I had an appointment scheduled for 8:15am. Upon arrival, the lobby was full of patients waiting to be seen. At 8:40, the front desk staff told me they were still checking in patients and there’s no time frame they could give me of when I would be seen. I was told there was 3 patients in front of me. I waited until 9:05 am and still hadn’t been seen and my appointment was at 8:15am. There was also a woman next to me with an 8:00am appointment who had not been seen as of 9:05am. I also tried to call Monday and Tuesday prior to my appointment to reschedule and was unable to get through to speak with someone. It was very disappointing that I waited an hour for my appointment and was still never seen.

Long wait

Had a great experience with Dr. Tan. Very caring

Helpful staff. Knowledgeable and caring.

It was good! 2/1/2 out of 5.

Dr Tan made me feel very comfortable

I had a good experience in my first visit I’m so glad.

I had good experience on my first visit , the doctor is a professional, so I’m very glad

Great experience.

Dr. Tan listens to me, is compassionate, and puts my best interest first.

The Staff was very friendly. The Doctor explained everything very throughly. I would highly recommend.

Is a very nice doctor

Very nice staff , Dr. Is very king and I’ve never waited more then 10 minutes in lobby. Nice

Great

Took awhile to see the doctor but it was worth it because the doctor took the time to explain everything and discuss all the options and show you the problems

Nice people pain gone

Doctor Liu did an exceptional job on my finger where it should have been amputated at the tip he was able to save 90% of my fingertip and it doesn't look too badvfor the damage that was done to it. And Dr Liu is extremely friendly Timely very helpful with advice. I would refer anyone who needed any type of Orthopedic help to him, in my opinion he's in the top three ever in my life, that's saying a lot I've had cancer 6 times I've been through a lot of doctors he's king of the lot

The Dr Lu is fantastic bit my time is valuable too and I had a 4:15 appt and arrived at 4 and was not taken back till after 5:15. Makes me almost not want to return

Very informative

Staff is friendly and thorough. Dr Liu is friendly and thorough also. He seems to be a very concerned

I like his approach very attentive, he made me feel confident that I will receive the best treatment possible

The staff was friendly and professional. I appreciated the automated appointment reminder that I received a couple of days ago. Dr Liu was very kind and very informative about the procedure that needs to take place. I would recommend this practice to my family and friends.

Great experience!

The best

Friendly staff, very knowledgeable doctor and associates. I feel like my needs are meet here and they listen and care for you here.

Great visit Dr. Liu is a great Dr I would most definitely refer him to others

The Doctor is listening to patient' s concern and adjusts to patient' s need. Great place.

Spot on

Really good

Would have Liked more information on how each procedure was helping me as well as what to do at home. Overall I am very pleased with the end result.

Long wait, but excellent doctor

Everyone was very nice and showed that they were concerned enough about my care.

Dr. Hendy is excellent. Patient and knowledgeable and explains everything. I rated experience good instead of great because it is frequently difficult to get someone to talk to on the phone.

Dr Livermore has been great. Your practice has been clean , friendly, and well timed no extreme waits thank you so much for you services.

He got right to the problem and recommended treatment, very thorough!!

He Evaluated me in what I consider a very professional manner.

I was there at 8 am and was taken back as soon as I completed my paperwork!

Enjoy

I am happy the Dr did not just jump into doing a steroid shot. My dr should have ordered an X-ray but did not, so I am happy with her wanting to find out more before recommending a treatment.

From check in to doctors visits everything was professional and kind

Good

Very wonderful staff and love Dr. Livermore. Very sad she’s leaving

Great service. Smart people and helpful.

Short waiting time .I love the staff all accomodating.thank you so much.

The office is very efficient and I had very little wait time. Dr. Livermore was nice, knowledgeable about my condition and wasted no time telling me steps we needed to take. The waiting room was comfortable just a wonderful experience all the way around. I would recommend them to friends, family even strangers.

Great

Good job getting cyst out still feels like it bleeding though

Answer my questions and concerns very caring and get me in right away when I need to be seen

I was called into the exam room on time, and my issues were addressed. I was very happy with my visit

Hello, Dr. I called and checked with tricare about all the approval you need or in the future, they said you could go onto their website look to see if its under my insurance or you could call and get approval. Next appointment in 2 weeks is long time to wait and to get approval for two knees to get shot. Dr. I can be patient while you work on this for me, thank you much for your care. Hope my next visit more can be done and approved beforehand. Thanks Vivian Price

Music was depressing

Everyone was very helpful and respectful.

My experience was great couldn't ask for a better doctor

Would have been a 5 star if I didn't have to wait for an hour.

Very good

Good advice & treatment I’m just starting so I don’t have much more to add

Dr. Hendy was very thorough in explaining my injury and image results. He re-examine me and measured my range of motion and asked about my pain levels and concerns. I feel he genuinely cares about my well-being, unlike many other doctors that I have seen for this same problem. Dr Hendy has a plan of rehabilitation for me, and is adamant in helping to better my quality of life. I am very thankful to have Dr. Hendy as my caring physician.

Great staff and the Dr’s are very good at helping the patients with their injuries.

Great!

N/A

Love Dr. Liuand his staff. Always get the best care.

Dr Liu is an awesome doctor he listens to you and he has a very professional staff. His practice is very compassionate to your needs and is flexible with your schedule. I highly recommend Dr Liu to anyone who is in the need for help with carpal tunnel syndrome or any hand injury.

Dr. Lui, is a very personable and made me feel at ease with his treatment of my hand.

My appointment was at 9:30 but I didn’t get to see anyone until between 10:30 and 11:00. The waiting room was so crowded that I went outside to wait. It felt like everyone was crammed in together.

It was good the doctor was good it's just I had to wait a little longer today in the office but other than that my experience was good

Well-treated well informed great atmosphere

Very knowledgeable doctors and staff with friendly service

Grest

Dr Lui is a very good Dr, he’s office gets really busy but if you make your appointment early, it won’t be too bad! Also he takes time with each patient is what makes him good!

Muy atentos ybuena traduccion

Very nice staff and Dr Tan is taking care of my hi pain. So thankful for this Dr .

I think that De Hendy did more for me then and other doctor that I’ve been to! I think he is great!

DR.Hendy and staffing make sure all our questions and paperwork matteres was solved and friendly ,even though they are short-staff.

Very kind and informative

Very professional and provided great and positive feedback

Always professional and friendly. From pre-op to post-op my care was great. Dr Livermore did a great job.

Hopeful,nice, & pleasant office staff

Dr Hendy was very understanding of my concern and issues relating to the condition of my elbow. He is very knowledgeable of his profession and made it comfortable for me to thrust him with operating on my elbow. He displayed a professional doctor patient relationship and spent the time to ensure I understood the care he will be providing.

Been really curious and patient with me good people

Dr Tan and his staff are very caring and conscientious. A level of care that is rare these days. I would highly recommend Dr Tan!

She is a great dr and explained the procedure in detailed

No waiting at all. Doctor was in right away. Amazing service! I recommend to everyone.

Muy buena

All helpful, informative, kind and professional!

H

He seems like a good doctor, first time meeting him